Privacy Policy

1. Who We Are

Balanza is a watch care workshop based in Khon Kaen, Thailand. We are the data controller for personal information collected through this website. For data-related questions, contact us at [email protected].

2. What Data We Collect

We collect only the information you provide voluntarily through our contact form:

• Full name (required)
• Email address (required)
• Phone number (optional)
• Message content (optional)

We also collect non-personal technical data through cookies and analytics tools, including page visits, browser type, and general location region. No sensitive personal data (health, financial, identification documents) is collected or requested.

3. How We Collect Data

Data is collected through:

• The contact form on this website (when you submit an enquiry)
• Cookies and analytics scripts (where consent has been given)
• Direct communications (email or phone, if you contact us outside the website)

4. Legal Basis for Processing

We process personal data on the following grounds:

• Consent: When you submit the contact form, you consent to us using your details to respond to your enquiry.
• Legitimate interest: To improve our website based on anonymous usage data.
• Contract: Where a service has been agreed, to communicate about that service.

5. How We Use Your Data

Personal data submitted through the contact form is used to:

• Respond to your service enquiry
• Coordinate drop-off, service progress, and collection
• Contact you if the scope or timeline of agreed work changes

We do not use your data for unsolicited marketing, and we do not sell or rent personal data to third parties.

6. Data Sharing

We do not share personal data with third parties except where technically necessary (e.g., hosting providers operating under appropriate data protection agreements). We do not share data with advertisers, data brokers, or unrelated organisations.

Where analytics tools such as Google Analytics are used, they operate under their own privacy policies and data processing agreements. Anonymised usage data may be processed outside Thailand.

7. Data Retention

Enquiry data is retained for up to 24 months from the date of last contact, after which it is deleted. If a service is carried out, records relating to that service may be kept for up to 5 years for operational reference. You may request deletion at any time — see Section 9.

8. Cookies

This website uses cookies to support basic functionality and, where consent is given, to collect anonymous usage data. You can manage your cookie preferences at any time using the controls on our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the site to function.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing based on legitimate interest
• Withdraw consent at any time (where processing is based on consent)
• Request a copy of your data in a portable format

To exercise any of these rights, email [email protected]. We will respond within 30 days.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include access controls, secure hosting, and limited internal access to personal data. In the event of a data breach that poses risk to individuals, we will notify affected parties within a reasonable timeframe.

11. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

12. Children's Privacy

This website is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, contact us at [email protected] and we will remove it promptly.

13. Governing Law

This policy is governed by the laws of the Kingdom of Thailand, including the Personal Data Protection Act B.E. 2562 (PDPA). If you believe your rights under applicable data protection law have been infringed, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand.

14. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

15. Contact for Data Enquiries

For any questions or requests regarding personal data, contact us at:

• Email: [email protected]
• Address: 302 Si Chan Road, Nai Mueang, Khon Kaen 40000, Thailand
• Phone: +66 53 218 6470